Terms of service
These terms govern your use of AltusBridge. They are written to be read.
1. The arrangement
You describe work you want done. We turn that description into a defined engagement, show you what it will produce, and carry it out once you authorise it. Each engagement stands on its own — there is no subscription, no retainer, and no commitment between engagements.
2. Your account
You are responsible for keeping your credentials secure and for activity carried out under your account. Tell us promptly if you believe your account has been accessed by someone else. We may suspend an account that is being used unlawfully or in a way that endangers the platform or other clients.
3. What you may ask for
You may ask for any lawful work. We decline anything unlawful, anything requiring a licensed professional opinion (including legal, medical and financial advice), and anything we judge we cannot deliver to our standard. Where we decline, we tell you promptly and do not charge you.
4. Payment
You choose the amount for each engagement, subject only to a forty-nine dollar minimum. The amount you enter is charged once, at authorisation, before work begins. Payment is processed by a third-party provider; we do not receive or store your card details. Describing a request and reviewing the resulting engagement costs nothing.
5. Delivery and revisions
We deliver completed work to your workspace. Revisions are included without limit and without additional charge: tell us what needs changing and it is changed. An engagement is complete when you are satisfied with it.
6. Refunds
Where we fall short of our standard and a further attempt does not resolve it, we refund the engagement in full. We would rather return your money than have delivered something we would not stand behind.
7. Ownership
You own everything we deliver to you, in full, on delivery. There is no attribution requirement, no licence back to us, and no residual claim of any kind on the output. You retain ownership of everything you send us; you grant us only the permission needed to carry out your engagement.
8. Confidentiality
We treat what you send as confidential by default. It is used only to carry out your engagement, is never used to serve another client, and is retained only as long as your engagement and its revision window require. We do not publish client names, logos or case studies.
9. Availability
We aim for continuous availability but do not guarantee uninterrupted service. Where an engagement is affected by an interruption on our side, we complete it or refund it.
10. Liability
Our total liability in connection with any engagement is limited to the amount you paid for that engagement. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
11. Your responsibilities
You are responsible for reviewing what we deliver before relying on it, for ensuring you have the right to share any material you send us, and for using the output lawfully. Deliverables are work product, not professional advice.
12. Ending the relationship
You may stop using AltusBridge at any time and ask us to remove your account and material. We may end the relationship where these terms are breached. Engagements already paid for are completed or refunded.
13. Changes
We may update these terms. Where a change is material, we will tell account holders. The terms in force when you authorise an engagement are the terms that govern it.
14. Contact
Questions about these terms can be raised through our contact page and are answered by a person.